Refund Policy

1. Merchant of Record

Our web-based Services are sold through Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record (MoR). Paddle is responsible for processing payments, invoicing, and handling refund transactions. By completing a purchase, you also agree to Paddle's Buyer Terms and Refund Policy. This Refund Policy supplements — but does not override — any statutory rights you may have.

2. EU / UK / EEA — 14-Day Right of Withdrawal

If you are a consumer residing in the European Union, United Kingdom, or European Economic Area, you have the statutory right under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK regulations to withdraw from a digital purchase within 14 days of the date of purchase — without giving any reason.

To exercise this right, email us at [email protected] within 14 days of your purchase. Include your order ID and the email address used at checkout. We will confirm receipt and issue the refund via Paddle to your original payment method, typically within 5–10 business days.

3. Worldwide — 7-Day Goodwill Refund

For customers outside the EU/UK/EEA, we offer a 7-day goodwill refund on eligible purchases. If you are not satisfied with your purchase, email us within 7 days of the transaction and we will review and, where appropriate, issue a refund.

4. How to Request a Refund

Send an email to [email protected] with the subject "Refund Request" and include:

• The email address used at purchase
• Your Paddle order ID or receipt number
• A short reason (optional for EU customers within 14 days)

We confirm receipt within 2 business days and issue refunds via Paddle to the original payment method. You should see the refunded amount in 5–10 business days, depending on your bank or card issuer.

5. What Is Refundable

• New subscription purchases within the applicable window (14 days EU / 7 days worldwide).
• One-time purchases within the applicable window, when the product has not been substantially consumed.
• Duplicate charges or accidental purchases (reported promptly).
• Charges resulting from a verified technical issue preventing use of the Service.

6. What Is Not Refundable

• Subscription renewals after the refund window has passed (cancel before the next renewal to avoid being charged).
• Used or expired credits, tokens, or one-time consumables already redeemed.
• Expired free trials that have converted and were used beyond the refund window.
• Purchases where the account has been terminated for violating our Terms of Service.
• Fees paid to third parties (e.g., Apple, Google) where the App Store or Play Store is the merchant of record — see section 9.

7. Subscription Cancellation

You can cancel a recurring subscription at any time. Cancellation stops future billing; you will retain access to paid features until the end of the current billing period. Cancellation alone does not trigger a refund of the current period.

• Web / Paddle: manage your subscription from the Paddle receipt link emailed after checkout, or email us.
• iOS: Settings → Your Name → Subscriptions → (select app) → Cancel.
• Android: Play Store → Menu → Subscriptions → (select app) → Cancel.

8. Chargebacks

Before initiating a chargeback with your bank or card provider, please contact us at [email protected]. We will almost always resolve legitimate issues directly and faster. Unwarranted chargebacks may lead to account suspension.

9. Purchases via App Store / Google Play

Purchases made through Apple App Store or Google Play are processed by those platforms, not by Paddle. Refund requests for those purchases must be submitted directly to Apple or Google:

• Apple: reportaproblem.apple.com
• Google: play.google.com/store/account/orderhistory

10. Contact

Soft to Scale LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: [email protected]